If you are being presented with a Doximportal error when attempting to access your E-Statements, it is likely that your browser is blocking third party cookies. Here are directions to correct this issue on supported browsers:
Microsoft Edge
1. Click on the 'cookie' icon on the right side of your URL bar
2. Click 'Site not working?'
3. Click on 'Allow Cookies'
Google Chrome
1. Click on the 'eye' icon on the right side of your URL bar
2. Click 'Site not working?'
3. Click on 'Allow Cookies'
Safari (Mac)
1. Select your Safari menu
2. Select Preferences
3. Select the Privacy tab
4. Turn off the "Prevent Cross-Site Tracking" setting
Safari (iPad)
1. Go to your settings app
2. Tap on Safari
3. Turn off the "Prevent Cross-Site Tracking" setting
Mobile Device
If you receive the Doximportal error on your mobile device, you are likely blocking third-party cookies on your mobile browser. To avoid this issue, we suggest you download our free mobile app from your app store and access E-Statements through the app instead of your mobile browser.