First Community Credit Union

FAQs 16

• What Is My Routing Number?
• How Do I Register For Online Banking?
• Online Fraud Prevention Tips
• Current vs Available Balance: Why Are They Different?
• What Is A Phone PIN?

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Quicken/Quickbooks 3

• How Do I Connect First Community Credit Union Accounts To Quicken® Or Quickbooks®?
• My Balances Are Pulling But My Transactions Are Not. Now What?
• Connectivity Issues With Budgeting Programs

Loan Payments 6

• How Can I Pay My Loan With My Debit Card From Another Institution?
• What Are Your Loan Payment Options?
• Can I Set First Community Up As A Payee In My External Institutions Bill Pay?
• How Can I Pay Off My Loan?
• Can I Pay My First Community Loan From Another Financial Institution?

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What To Bring Into The Branch 12

• Name Change
• Add A Joint Owner
• Designating Beneficiaries
• Redeeming Savings Bonds
• To Open An Account

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Debit Cards 4

• What Do I Need To Know About Traveling With My Debit Card?
• What Do I Need To Know About Traveling With My Credit Card?
• I Need To Dispute A Charge On My Debit Card
• I Need To Dispute A Charge On My Credit Card

Adjustments To Browser Settings 4

• Chrome Browser Settings
• Safari Browser Settings
• Microsoft Edge Browser Settings
• Firefox Browser Settings

Blank Forms 1

• Cross Account Authorization Form

Instructions for Online Forms 4

• Cancel An Elective Online Service
• International Address Change Form
• Credit Card Automated Payment Agreement
• Credit Card Balance Transfer Request

Login Issues 6

• App Says It's Calling Me But I Never Receive The Call
• How To Reset My Password
• I Forgot My Username
• Logging In For The First Time
• User Trying To Register New Phone/Device But Phone Number Has Changed

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Error Messages 2

• No Destination At Host Error
• I Received An Error Message While Attempting To Transfer Funds, Now What?

Account Information 2

• How Do I Find My Account Number?
• Linking Accounts For Online Viewing

Money Management Budgeting System 5

• What Is The Money Management Tool Used For?
• I Am Getting Alerts That Aren't Set Up Through My Online Banking, Where Are They Coming From?
• How Do I Delete An Account From Money Management From The Full Website?
• How Do I Delete An Account From Money Management On The Mobile App?
• Requesting Support From Money Management

Multifactor Authentication Resources 6

• What's Changing?
• Understanding the Change
• Using 2FA Moving Forward
• Security Best Practices
• Frequently Asked Questions

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External Loan Payment Service 7

• How Do I Make An ACH Loan Payment From Another Financial Institution?
• How Do I Verify My External Loan Payment Trial Deposits On The website?
• How do I verify External Loan Payment trial deposits on the Mobile App?
• What Are The Limits for External Loan Pay?
• Can I Set Up Automatic Payments?

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E-Statements 5

• Enrolling In E-Statements Through Online Banking
• Enrolling In E-Statements From The Mobile App
• Enrolling for E-Statements through FCCUs website
• Doximportal Error While Accessing E-Statements
• What Are The Benefits Of E-Statements?

Mobile Deposit 7

• When Are Mobile Deposit Funds Available?
• Can My Mobile Deposit Limits Be Raised?
• Can I Deposit Checks Made Out To My Children?
• How Do I Select What Account To Put My Mobile Deposit Into?
• Is There Anything I Can't Use Mobile Deposit For?

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ODP (Overdraft Privilege) 7

• What Variations Of ODP Do You Offer?
• What Are The Limits Of ODP?
• I Just Signed Up For ODP, Can I Use It Right Away?
• What Is The Difference Between Overdraft Privilege and Overdraft Protection?
• What If I Do Not Want/Have ODP?

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Stopping Payment 1

• Am I Able To Stop A Payment?

Card Services 18

• Do You Offer Card Controls?
• Can I View My Linked Accounts Cards Through Card Controls?
• Picture Cards
• What Are Card Controls?
• What Types Of Cards Can I Manage Using Card Controls?

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EXPRESS 24 Information Line 5

• What Is The EXPRESS 24 Information Line/Telephone Banking?
• What Is A Phone PIN?
• How Do I Change My Phone PIN?
• What Are The Limits On Transfers Through EXPRESS 24?
• How Do I Make A Transfer To An Account I Am Not On Through EXPRESS 24?

Resource Help Guides 5

• Request Payee Information
• Resource Timeline
• Payment Hub - What's New?
• Payment Hub - What's Changing?
• New Payment Platform FAQs

Key Navigation 4

• Manage Your Payees
• Manage Your Payments
• Manage Your Payment History
• Manage Your Payment Activity

Educational Videos 1

• Payment Hub Demo & eBill Enrollment