After July 25th, 2024, your login experience will remain largely the same, with one key difference: email will no longer be an option for receiving one-time passcodes (OTP) during two-factor authentication (2FA).
When logging in from an unrecognized device:
- You'll be prompted to choose a 2FA method
- Available options will include SMS, phone call, or authenticator app
- The email option will no longer appear in the list of choices
If you've already set up an alternative 2FA method:
- Your login process will proceed as usual with your chosen method
If you haven't set up an alternative 2FA method:
- You may need to contact our support team to access your account and set up a new 2FA method
Remember, this change only affects logins from unrecognized devices. Your regular logins from known devices should not be impacted.
Troubleshooting common issues
If you experience difficulties logging in after July 25th, 2024, here are some steps you can take:
- Verify your 2FA method:
- Ensure you have access to the phone number or authenticator app associated with your account
- If you're unsure, check your settings under "My Settings" > "Login & Security"
- Try alternative 2FA methods:
- If you can't receive an SMS, try requesting a phone call
- If you can't receive a call, try using an authenticator app
- Ensure you're using the correct login credentials:
- Double-check your username and password
- If you've forgotten your password, use the "Forgot Password" option
- Clear your browser cache and cookies:
- This can resolve some login issues, especially if you're using a new device
If you're still unable to log in:
- Contact our support team for assistance
- We can provide a verbal code to help you access your account and set up a new 2FA method
For any login issues or questions, don't hesitate to reach out to our support team:
- Use the Support option in the upper right corner of our website
- Call us directly at 636-537-4473
We're here to ensure your transition to the new 2FA process is as smooth as possible.