• From the online banking login box click "I can't access my account" located in the bottom left hand side of the box click here
  • Enter the phone number associated with your account and your username. From there you will receive a reset password- Remember to make note of your temporary password
  • Input the temporary password in the field provided- Make sure you enter the temporary password in all lowercase letters

  • On the next screen input the temporary password once and whatever new password you want to utilize moving forward twice
    Please Note: Your new password must be at least 8 characters in length, contain an uppercase letter, a number and symbol

  •  Once all the minimum requirements are met you will select Update password and you will then be redirected to the account overview screen

    If you are still experiencing issues, please contact a Resource Specialist via phone at 636-728-3333, option 9, or utilize our secure hat service