Where is my checking account, it seems to have disappeared?
A: During our monthly maintenance downtime on the final day of each month between 11pm and 1am, we temporarily take your checking account offline. This is essential to calculate dividends and rewards accurately. During this brief period, we ensure that all transactions are processed correctly, APY's are updated, and rewards are calculated precisely to provide our members with the most accurate and up-to-date account information.
Can members access their accounts during this maintenance window?
A: Unfortunately, members won't be able to access their reward checking accounts through our online services or mobile app during the maintenance window. We recommend scheduling transactions or checking account balances before or after this period.
Will this maintenance affect member account balances or transactions?
A: No, the maintenance is performed to ensure the accuracy of member account balances and transactions. It's intended to improve the overall banking experience by making sure that dividends and rewards are calculated correctly.
We invite you to visit the Scheduled Maintenance section of our website for other expected downtimes.