First Community Credit Union
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Knowledge base
Popular FAQs
FAQs
15
What Is My Routing Number?
How Do I Register For Online Banking?
Online Fraud Prevention Tips
Current vs Available Balance: Why Are They Different?
What Is A Phone PIN?
View all 15
Help Guides
Quicken/Quickbooks
3
How Do I Connect First Community Credit Union Accounts To Quicken® Or Quickbooks®?
My Balances Are Pulling But My Transactions Are Not. Now What?
Connectivity Issues With Budgeting Programs
Loan Payments
6
How Can I Pay My Loan With My Debit Card From Another Institution?
What Are Your Loan Payment Options?
Can I Set First Community Up As A Payee In My External Institutions Bill Pay?
How Can I Pay Off My Loan?
Can I Pay My First Community Loan From Another Financial Institution?
View all 6
What To Bring Into The Branch
12
Name Change
Add A Joint Owner
Designating Beneficiaries
Redeeming Savings Bonds
To Open An Account
View all 12
Debit Cards
4
What Do I Need To Know About Traveling With My Debit Card?
What Do I Need To Know About Traveling With My Credit Card?
I Need To Dispute A Charge On My Debit Card
I Need To Dispute A Charge On My Credit Card
Troubleshooting
Adjustments To Browser Settings
4
Chrome Browser Settings
Safari Browser Settings
Microsoft Edge Browser Settings
Firefox Browser Settings
Forms
Blank Forms
1
Cross Account Authorization Form
Instructions for Online Forms
4
Cancel An Elective Online Service
International Address Change Form
Credit Card Automated Payment Agreement
Credit Card Balance Transfer Request
Online & Mobile Banking
Login Issues
6
App Says It's Calling Me But I Never Receive The Call
How To Reset My Password
I Forgot My Username
Logging In For The First Time
User Trying To Register New Phone/Device But Phone Number Has Changed
View all 6
Error Messages
3
No Destination At Host Error
I Received An Error Message While Attempting To Transfer Funds, Now What?
Update: E-Statement Outage
Account Information
2
How Do I Find My Account Number?
Linking Accounts For Online Viewing
Money Management Budgeting System
5
What Is The Money Management Tool Used For?
I Am Getting Alerts That Aren't Set Up Through My Online Banking, Where Are They Coming From?
How Do I Delete An Account From Money Management From The Full Website?
How Do I Delete An Account From Money Management On The Mobile App?
Requesting Support From Money Management
Multifactor Authentication Resources
6
What's Changing?
Understanding the Change
Using 2FA Moving Forward
Security Best Practices
Frequently Asked Questions
View all 6
Products & Services
External Loan Payment Service
7
How Do I Make An ACH Loan Payment From Another Financial Institution?
How Do I Verify My External Loan Payment Trial Deposits On The website?
How do I verify External Loan Payment trial deposits on the Mobile App?
What Are The Limits for External Loan Pay?
Can I Set Up Automatic Payments?
View all 7
E-Statements
5
Enrolling In E-Statements Through Online Banking
Enrolling In E-Statements From The Mobile App
Enrolling for E-Statements through FCCUs website
Doximportal Error While Accessing E-Statements
What Are The Benefits Of E-Statements?
Mobile Deposit
7
When Are Mobile Deposit Funds Available?
Can My Mobile Deposit Limits Be Raised?
Can I Deposit Checks Made Out To My Children?
How Do I Select What Account To Put My Mobile Deposit Into?
Is There Anything I Can't Use Mobile Deposit For?
View all 7
ODP (Overdraft Privilege)
7
What Variations Of ODP Do You Offer?
What Are The Limits Of ODP?
I Just Signed Up For ODP, Can I Use It Right Away?
What Is The Difference Between Overdraft Privilege and Overdraft Protection?
What If I Do Not Want/Have ODP?
View all 7
Stopping Payment
1
Am I Able To Stop A Payment?
Card Services
18
Do You Offer Card Controls?
Can I View My Linked Accounts Cards Through Card Controls?
Picture Cards
What Are Card Controls?
What Types Of Cards Can I Manage Using Card Controls?
View all 18
EXPRESS 24 Information Line
5
What Is The EXPRESS 24 Information Line/Telephone Banking?
What Is A Phone PIN?
How Do I Change My Phone PIN?
What Are The Limits On Transfers Through EXPRESS 24?
How Do I Make A Transfer To An Account I Am Not On Through EXPRESS 24?
New Payment Platform Resources
Resource Help Guides
5
Request Payee Information
Resource Timeline
Payment Hub - What's New?
Payment Hub - What's Changing?
New Payment Platform FAQs
Key Navigation - New!
4
Manage Your Payees
Manage Your Payments
Manage Your Payment History
Manage Your Payment Activity
Educational Videos - New!
1
Payment Hub Demo & eBill Enrollment